SITL Enterprise LLC, the Home of DEZHART

we are dedicated to ensuring a smooth and efficient shipping process to enhance your overall shopping experience. Our shipping process is designed for convenience, providing reliable delivery services you can Trust.

A Commitment to Efficient Shipping and Reliable Delivery Services

Ensuring Timely Deliveries with Your Help: We humbly request our cherished customers to take a moment to ensure accuracy and completeness when entering addresses and contact details during account setup. Your attention to detail greatly aids us in preventing any potential delivery delays. While we strive to deliver promptly, delays may occur if incorrect information is provided. We sincerely appreciate your understanding and cooperation in this matter.

Clarification on Billing and Shipping Addresses: We kindly clarify that the billing address pertains to where customers receive their credit card bills, while the shipping address is where orders are delivered. Once an order is placed, we regretfully cannot alter the shipping address. Your understanding in this matter is greatly appreciated.

Order Confirmation: Once you place an order with us, you will receive an order confirmation email containing essential details, including your order summary.

Order Processing: Our team swiftly processes your order, ensuring the items are packed and prepared for shipment.

Shipping Notification: You will receive a shipping notification email when your order is dispatched. This email includes a tracking link, allowing you to monitor the progress of your shipment in real time.

 Delivery to Your Doorstep: Sit back and relax as our dedicated delivery partners work tirelessly to deliver your DEZHART order to your doorstep. We aim for timely deliveries, and our team is committed to ensuring your items arrive pristine.

Free Shipping Across the UAE:

We are thrilled to offer free shipping services across the United Arab Emirates (UAE). This means you can enjoy having your favourite DEZHART products delivered without any additional shipping charges. It’s our way of expressing gratitude for choosing SITL Enterprise LLC and DEZHART.

Acknowledging Unforeseen Circumstances: We wish to express our sincere regret that we cannot be held liable for delays in delivery resulting from unforeseen events or incorrect delivery addresses provided by our valued customers. Your understanding of these circumstances is greatly appreciated. We strive to provide the best service possible. Thank you for your continued support and cooperation.

In compliance with new customs implementations, please note that some information has become mandatory for all shipments destined for Qatar and Oman, regardless of the order value. The same applies to high-value orders to be shipped to KSA. 

Moving forward, kindly ensure that all orders matching the above conditions have the details provided by customers below, as we could not proceed with those shipments otherwise.

1. CUSTOMER’S ID NUMBER
2. CUSTOMER’S ID EXPIRY DATE
3. CUSTOMER’S FULL NAME (AS MENTIONED)

Please note that the references shared must be exact and should match the name mentioned on the order level as well as the name of the receiver in the destination country. 

Please refer to the attached PDF LINK for detailed information about our SAME-DAY delivery areas and the schedule for REMOTE delivery areas. This document outlines the specific regions our same-day delivery service covers and provides a schedule for areas where scheduled deliveries are applicable.

• Same Day Delivery Area_3
• Remote Area – UAE

Guidelines for Returns & Exchanges at DEZHART

Integrity matters at DEZHART, where eco-friendliness is a priority. We minimise waste by preserving products and packaging and promoting sustainable practices. Returning items in good condition supports a circular product lifecycle, aligning with our commitment to responsible consumer behaviour.

Unlock Ultimate Confidence: Experience the luxury of our 30-day return and refund policy, designed with your satisfaction in mind. We understand that sometimes products may not meet your expectations, so we offer you the flexibility to request a refund within this extended window. Our commitment to your happiness means that if the product remains unused and all criteria are fulfilled, we’ll gladly process your refund without hesitation. As a token of our appreciation for your understanding, we only deduct a nominal reverse pickup charge of 15 AED for within-city returns, covering the costs incurred by our delivery partner. The charge for remote areas is slightly higher at 30 AED, ensuring a seamless return process regardless of location.For international returns, we charge 85 AED for GCC countries and 125 AED for other countries. Rest assured, these fees reflect only the actual costs incurred by the company, ensuring transparency and fairness in our process. Our brand is built on trust, and we remain committed to upholding that trust with every transaction.

Product Condition and Packaging Integrity

• – Ensure items are returned in original, unused, and undamaged condition.
• – Keep all tags and labels intact for a smoother process.
• Preserve the original packaging. If possible, consider reusing the box to contribute to reducing our collective carbon footprint.
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  Our Commitment to You: Following these guidelines, you actively participate in our mission for a greener and more sustainable future. We understand that circumstances vary, and our commitment to your satisfaction remains unwavering.

Return Scenarios and Procedures

Shipment Undelivered Due to Customer Unavailability

• – If our delivery attempts fail, we will make two more attempts over seven days.
• – If unsuccessful, the order will be automatically cancelled with no charges. We aim to minimise inconvenience for you.

Customer-initiated Returns:Within city limits, a reverse pickup charge of 15 AED applies. For remote areas, the charge is 30 AED. This charge covers the cost we incurred from our delivery partner for the pickup service.

• – Securely pack the product in its original packaging, ensuring it is unused and undamaged.
• – Our courier partner will pick up the product from your location on the scheduled date.

Refund/Exchange Process:-We will initiate the refund or exchange process upon receiving the returned product and ensuring it meets our return criteria. Please allow five/ten days for the refund to reflect in your account.

Note:

• – Products must be returned in original condition, with all tags and packaging intact.
• – We reserve the right to reject returns that do not meet our criteria

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Customer Support and Contact Information

Questions or Assistance?  Our customer support team is ready to help if you have questions or require assistance with your DEZHART order.

 contact@dezhart.com / info@dezhart.com or WhatsApp +971 5433 979 96. We will gladly assist you.

Thank you for choosing SITL Enterprise LLC and DEZHART. We appreciate your Trust, and we look forward to serving you with our reliable shipping services.